All New Hornby Steam Locomotive prices are reduced by 20% from the "Compare at Price" these are "Final Sale" with no returns accepted. We are continuing to ship orders to the United States. Please note the expected Tariff changes proposed for May 2nd may require we revisit this position. As more details become available we will update our website.

Warranty and Returns

Returns:

New Products: unused items that have not been removed from the box with the original undamaged packaging will have the purchase price and HST refunded when notified to us within 30 days of purchase once received by us. Please contact us before returning any item. The purchaser pays the return shipping.

Used items: with original packaging will have the purchase price and HST refunded once received by us when notified to us within 30 days of purchase. Please contact us before returning any item.  The purchaser pays the return shipping.

DCC Decoders and other electronic items:  Are not eligible for a refund once the packaging is opened.

Missing /incorrect items: Please verify orders when recived and notify us within 3o days by email of any errors and/or missing items.

Warranty:

New products:  the manufacturers warranty applies - always contact us first as we will talk to the manufacturer re replacement parts, repair or possible replacement.

Used Products:  We warranty used locos for 30 days from date of purchase (date of shipment), all locomotives are serviced and test run prior to sale and test run again before shipment.  If a problem is found we will repair or refund

DCC Decoders: The manufacturers warranty applies on decoders once installed, The manufacturer requires details of the problem before they will provide a return number for the decoder they will repair or replace faulty decoders, altered or damaged decoders are not covered under warranty.