Warranty and Returns
New Products: unused items that have not been removed from the box with the original undamaged packaging will have the purchase price and HST refunded once received by us. Please contact us before returning any item.
Used items: with original packaging will have the purchase price and HST refunded once received by us. Please contact us before returning any item.
DCC Decoders and other electronic items: Are not eligible for a refund once the packaging is opened.
New products: the manufacturers warranty applies - always contact us first as we will talk to the manufacturer re replacement parts, repair or possible replacement.
Used Products: We warranty used locos for 30 days from date of purchase (date of shipment), all locomotives are serviced and test run prior to sale and test run again before shipment. If a problem is found we will repair or refund
DCC Decoders: The manufacturers warranty applies on decoders once installed, The manufacturer requires details of the problem before they will provide a return number for the decoder they will repair or replace faulty decoders, altered or damaged decoders are not covered under warranty. T